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Measuring Subscriber Quality of Experience (QoE)

Quality of Experience (QoE) models must be designed with an eye on continuous improvement using objective feedback measures. Measuring subscriber experience scores allows operators to:

  • Predict which subscribers are likely to churn in order to take retention actions

  • Enable network engineers to prioritize tasks that have the greatest impact on subscriber satisfaction and revenues

Download this white paper to learn how operators can retain subscribers and control operational costs by identifying, prioritizing and resolving network issues more effectively.

Topics include:

  • Why measure QoE in the first place?

  • Challenges associated with QoE monitoring

  • QoE best practices

  • Leveraging QoE information for decision making

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