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Customer Overview. The media and broadcast services division of a major European telecommunications company’s subscription IPTV and broadcast service serves nearly two million customers in a highly competitive market. Given the broad reach of the IPTV service, the customer wanted to deliver new digital media and broadcast services, without disrupting the user experience.

The Challenge. Assuring uninterrupted digital media and broadcast services demanded extensive regression testing of new configurations, devices, firmware, architecture, and services offered to customers throughout their complex global media and broadcast network. An internal team handled regression testing, but the process was entirely manual, making it inefficient, slow, and resource-intensive. The team recognized that changes to the testing workflow were needed to optimize the processes.